Refund Policy
REFUNDS/EXCHANGES
All purchases and sales are final. There are no returns or size changes after the released shipment. If there are any concerns towards size, wrong product, etc. We are more than happy to help and will get back to you in a timely matter. Incipere is not responsible for any lost, unclaimed or damaged packages and recommend contacting USPS for more information.
SHIPPING PROVIDER
- WE ARE NOT RESPONSIBLE FOR SHIPPING IF THERE IS AN ISSUE WITH THE SHIPPING CARRIER.
- If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.
- In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.
- Please note that any refunds with this occurrence, will cover the total cost of the order, excluding the shipping fee. The shipping fee, which ranges between $6 and $8, is non-refundable.